Question 1

What payment methods are available?

Accepted Answer

There are several ways to make a payment for your reservation with Hostie. We currently accept the following methods: Credit Card, Debit Card, Net Banking, and Payment Wallets.

Question 2

What is the payment policy during booking?

Accepted Answer

50% of the payment is to be made at the time of booking, the remaining 50% is to be done at the time of check-in along with the security deposit.

Question 3

Can I book in cash to avoid taxes?

Accepted Answer

We do not accept cash payments. You can make the payment online or via bank transfer. Taxes are applicable as per the government guidelines for all transactions.

Question 4

Can I pay directly at the property?

Accepted Answer

Sorry, this option is not available. We take full payments before you check in.

Question 5

Is a security deposit compulsory?

Accepted Answer

Yes, a security/damage deposit is required to cover costs in the unlikely event of damage or breakage. It is refunded to you after your stay.

Question 6

Is the security deposit adjustable in my remaining rental?

Accepted Answer

No, the security deposit is separate from the rental and can’t be adjusted.

Question 7

How is security deposit taken and refunded?

Accepted Answer

Security deposit is payable in cash/bank transfer/ UPI at the time of check in and is refunded to the same mode of payment at the check-out(could take 1-2 working days in case of bank transfer)

Question 8

Can I get an early check-in/ late check-out?

Accepted Answer

An early check-in/check-out is subject to availability, contact our team member for the same.

Question 9

Can I book only one room?

Accepted Answer

No, we provide the entire property only. Please read the property page for more information.

Question 10

Is my booking instantly confirmed?

Accepted Answer

Most of our bookings are instantly confirmed. If it is not confirmed instantly, you can expect a confirmation call within a few hours. If you have any questions, our team is available to assist you.

Question 11

Are pets allowed?

Accepted Answer

We love your four-legged friends however some properties may not be equipped to receive love from your pets, yet. Please look for the pet-friendly tag on the property page. You can bring your pets to the property with an additional charge of Rs. 2,000/-.

Question 12

Are meals included with the rental?

Accepted Answer

No, meals are not a part of the rental.

Question 13

Can I get a cook at the property?

Accepted Answer

We provide a chefing/cook facility only in some of our homes. The service is available at an additional cost in some of our homes. Contact our team for more details.

Question 14

What if I have special requests like an extra mattress or food?

Accepted Answer

Please contact our team and we’ll do our best to accommodate your request. Depending on the item, additional charges may apply.

Question 15

Will I meet someone at the property I have booked?

Accepted Answer

You will be received by our property staff and caretakers at the time of your check-in.

Question 16

Are there any restrictions on my stay with Hostie?

Accepted Answer

Each property comes with its own set of house rules. We request you to kindly go through it thoroughly before you book your stay.

Question 17

Does the property have housekeeping staff?

Accepted Answer

Yes, the housekeeping staff is available for regular maintenance and turndown services.

Question 18

Is there free Wi-Fi at the property?

Accepted Answer

Yes, we offer complimentary Wi-Fi in all our homes.

Question 19

What do you mean by a fully equipped kitchen?

Accepted Answer

A fully equipped kitchen includes all the basic appliances like, a refrigerator, microwave, stove, mixer/grinder, toaster, electric kettle, water purifier, cookware, serve ware along with a small tea station. It does not include, spices, oil, or groceries.

Question 20

What are the charges for extra guests?

Accepted Answer

Mattresses for extra guests can be arranged at an additional cost of INR 1,500/night/adult.

Question 21

Do you have power backup at the property?

Accepted Answer

Yes, we have power backup at most of our properties.

Question 22

Do you have a washing machine at the property?

Accepted Answer

Yes, we have washing machines at few of our properties. Please check the amenities section.

Question 23

Can I have an event at the property?

Accepted Answer

Events are allowed only at our farmhouses. We do not allow events/gatherings at our homes other than farmhouses. You can get in touch with us via phone or email to go over the details of your requirements.

Question 24

Is loud music allowed on the property?

Accepted Answer

Loud music is not allowed at our properties. However, soft music at respectable volume is allowed only at our Farmhouses.

Question 25

How often do you change the linen?

Accepted Answer

You get complimentary fresh linens at the time of your check-in, during your stay linens are changed every 4 days.

Question 26

Are local IDs accepted?

Accepted Answer

Yes, we do accept local IDs.

Question 27

Are unmarried couples allowed?

Accepted Answer

Yes, unmarried couples are welcome at our homes. IDs are to be provided as per the requirement.

Question 28

Is smoking inside the property allowed?

Accepted Answer

Smoking is prohibited inside all our homes but guests can smoke outside in the open/designated areas.

Question 29

Got more questions?

Accepted Answer

Drop your query at connect@hostie.asia or call us at 9821401081.

Mystica Luxe' - 5BHK Penthouse Home

Mashobra | Shimla

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About Mystica Luxe

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